4 Step Guide

Your Guide to Dial-A-Ride

1) Let us know your needs

Call to talk with our Mobility Specialists

To get started call:

  • 249-0128 Montrose County & Norwood
  • 874-7334  Delta County
2) Plan your trip
  • Make sure you have no more than 3 stops on the same day
  • Plan to travel between 6am and 4pm, Monday through Friday and NOT on the last Friday of the month. Days of service in outlying areas may be limited to coordinated routes
  • Remember that APT is NOT a taxi service.  This means you hay have to share your ride with other passengers, ride a little longer or get to your appointment a bit early.
3) Call to schedule your ride well in advance

The more notice you give us, the better service we can provide.

  • Call at least 24 hours in advance
  • Rides in Montrose are booked up to 2 weeks ahead

When to call

  • Call between 7am and 4pm Monday through Friday
  • Calls not taken on weekends, holidays or the last Friday of the month
  • Rides must be booked by 12:00pm on the previous business day (If you are scheduling for Monday, call by 12:00pm  the Friday before)

When on the phone, let us know:

  • Details of your pick up (where, when, why)
  • How long you expect to be at your stop
  • If you need to make more  than one stop (limit 3)
  • If this will be one trip or “round trip” (considered 2 trips)
  • If you have any special needs
  • If you have Medicaid (have your number ready)
  • If an aide will be traveling with you (have their name and DOB)